Ticketmaster faces scrutiny in Mexico following Bad Bunny ticket fiasco

The boss at Profeco, Mexico’s consumer watchdog, is prepared to take Ticketmaster to court following a ticketing mishap at Bad Bunny’s shows in Mexico City. The Estadio Azteca, the largest stadium in Latin America, was filled with eager fans of the reggaeton sensation. However, numerous fans holding tickets purchased from Ticketmaster were denied entry on the grounds that their tickets were allegedly counterfeit.

Profeco has accused Ticketmaster of overselling tickets. On the first night, more than 1,600 fans were turned away, with an additional 110 facing the same fate the following night. Profeco’s leader, Ricardo Sheffield, has taken a firm stance, with Ticketmaster agreeing to provide refunds to all affected individuals along with additional compensation. Moreover, Profeco is preparing a class-action lawsuit that could result in substantial fines for Ticketmaster.

Ticketmaster, on the other hand, is attributing the chaos to the high demand for Bad Bunny tickets and unscrupulous scalpers selling fake tickets. They claim that the ticket counterfeiting issues were not their responsibility, shifting the blame to scalpers and overwhelmed staff members trying to manage the situation.

The problem extends beyond Mexico City, as American politicians such as Alexandria Ocasio-Cortez have also criticized Ticketmaster for their questionable practices. They are advocating for tighter regulations on Ticketmaster and their parent company, LiveNation. The US Department of Justice is investigating potential antitrust violations, indicating that Ticketmaster may face legal repercussions on both sides of the border.