FCC takes action against ringless voicemail spam

The Federal Communications Commission rules ringless voicemails as robocalls under TCPA

The Federal Communications Commission (FCC) has determined that ringless voicemails fall under the same regulations as robocalls according to the Telephone Consumer Protection Act (TCPA). This decision requires companies to receive consent before leaving these silent voicemails, as they are considered calls by the FCC. The new ruling is now in effect.

Negative feedback leads to FCC extending TCPA to cover ringless voicemails

Marketers had previously requested exemptions to the rules regarding ringless voicemails, but the FCC received overwhelming negative feedback from the public. Additionally, the Commission receives numerous complaints about these voicemails annually. In February, FCC chair Jessica Rosenworcel proposed extending the TCPA to include these spam messages, ultimately leading to the recent ruling.

Crackdown on ringless voicemails establishes clear boundaries and consequences

While the ruling may not completely eradicate ringless voicemails, it does establish clear boundaries within the country. Companies found in violation of the rules may face FCC enforcement actions and potential lawsuits from customers, introducing financial risk to their spamming practices.